Milo2980

Signature

Applied Express Entry for PR (CEC) on June 17, 2017
August 18, 2017: received email that something changed (I think that medical exam was passed)
Applied for ATIP on Sept. 16, 2017
Received ATIP apology for delay email on Oct. 26, 2017, saying it will be put in priority list
Received request to ship my passport photocopies (mine is a non-Visa country: Italy) with photos and Annex A on October 27, 2017
Sent the above docs + photos via XpressPost on October 28, 2017 (Saturday)
Email of approval of application received on November 9, 2017 (Thursday)
Tracking number of the envelope to get back the docs activated on November 10, 2017 (Friday), late evening
Envelope received on November 14, 2017 (Monday)
CoPR ripped up on November 14, 2017 (Monday) when I opened the envelope (they had gotten glued with it)
(I'm an idiot)
E-mail and fax sent to ask them what to do with the CoPR sheets ripped up: November 14, 2017 (Monday)
Received answer by email the day after! Nov. 15, 2017 (Subject line had application number and, in parenthesis, said "URGENT: CoPR ripped up by accident"): they told me the attachments couldn't exceed 5 MB and had to be PDF or JPEG, no ZIP files
Re-sent email with attachments adjusted on Nov. 15, 2017
Re-received answer by email on Nov, 15, 2017: they told me to send them to a certain address, by Xpresspost: 2 pictures, copy of that email of them, my application number, photocopy of bio page of the passport, printed receipt with barcode of the payment of the $30 fee for "replacement of immigration document" payable only online, and pre-paid Xpresspost return envelope. Told me to write "to the attention of NAMEOFLADY - xxxxxxx (a code)" to speed up the process and have the documents in time before my flight.
Sent everything on Nov. 15, 2017 (same day).
Documents delivered on Nov. 16, 2017.
Evening of Nov. 27th: I sent them another email to remind them about the issue. I mentioned the name of the lady and the code they gave me to address it to, and I said that I wrote the lady's name and code on both the envelope (externally) I sent and internally, in the attached sheet
Morning of Nov. 28th: they sent me an email saying they printed a new CoPR and shipped it on Nov. 28th using the Xpress post pre-paid envelope that I had included in the package.
Afternoon of Nov. 29th: I received the brand new replacement CoPR.
Done!