It was an email with instructions to initiate passport submission with local VO; the local VO will further coordinate a 2-way courier for passport submission.
By the Grace of our savior Jesus Christ, we received PPR today. All the best to everyone waiting for the PPR, it's coming soon. Congratulations to all who have received the PPR. :)
Telephone: 1-888-242-2100 (in Canada only)
Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
Client Support Centre agents - Monday to...
Unfortunately, you cant do it. You will need to remove them as representative first- be sure to discuss this with them first as you might forgo the services being offered by them. For one application only one GC Key account can be linked.
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/application-forms-guides/guide-5289-sponsor-your-spouse-common-law-partner-conjugal-partner-dependent-child-complete-guide.html#eligibility
Please read the "Become a Sponsor" section in the guide (link shared above)...
This is very much normal and there are way too many people ahead of you - March, April, May, June, July. With the current randomness of application processing, you might as well see some updates on your file.