Wanted to follow up with you. Has it been resolved? I am in the same situation. My family including myself is in China. But they are asking my dependants to send their passport. I raised a web form but no reply so far. It was sent by the HK office.
I have the same issue.
I am the PA but got the "The application processing for your overseas dependent(s) for permanent residence in Canada is almost complete. You must complete the following steps within 30 days in order for our office to issue your Confirmation of Permanent Residence" letter...