Yeah, I raised a technical issue in mid-December, they replied about a week ago. I am more concerned about the documents I've submitted through web-form though last week. They haven't showed up in the my submitted documents, and I'm not sure if they're even supposed to show up when they acknowledge themNo way to find out, but they have to action it within 5 business days. I have raised few in the past as "technical issues", and they replied back on the 5th day. but if you processing times are within normal limits, they won't acknowledge.