Greetings, I just got this email from my visa office in Ottawa. And I didn't make any enquiries. Please what does this mean and did anyone else get this email?
Thank you for contacting Immigration, Refugees, and Citizenship Canada in regard to your application for permanent residence (PR).
Based on our assessment of your recent enquiry, we regret to inform you that we cannot process your request to issue a new confirmation of PR document and PR visa at this time; you have not demonstrated that you meet the exemption criteria. As a reminder, the travel restrictions were implemented to prevent the spread of the novel coronavirus (COVID‑19) in Canada.
Specifically, you do not meet the criteria for Expired COPR Travel authorization issuance.
Rest assured that your application will remain open and be put on hold until after the travel restriction pause is lifted or until you demonstrate that you meet the exemption criteria mentioned above. You will have to submit the new information via our
webform.
You can find more information on travel restrictions on our website at:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/travel-restrictions-exemptions.html
Sincerely,
Immigration, Refugees and Citizenship Canada