So, i submitted email to them on Thursday Nov 19th first time. Received 5 step email , repsonded back with details
Waited for 2nd Step- payment link
Didnt got a response till Monday 23rd Nov,
called their helpline at 4 PM on Teusday 24th Nov, Got connected to a represntative. He sent me the payment link at 4:05 PM, i paid the fee by 4:10 PM, sent email with payment confirmation 4:20 PM
received payment confirmation at 4:35PM with confirmation that passports to be picked today 25th Nov
Blue dart showed up at 6:00 PM today 25th Nov and collected the passports