CAN ANYBODY PLEASE SUGGEST ME ON THIS
We have came across some different scenario today.Kindly provide your suggestions on this.
Our COPR expiry date is 30th April 2020 and due to Covid 19 we are unable to travel before the COPR expiry and we have raised the webform on March 17th itself and till today we didn't get any sort of mail(generic or case specific).
Our Visa processing centre was CPC-ottawa.SO we have sent the COPR extension request mail to CPC ottawa office to the mail id <
CPC-CTD-Ottawa@cic.gc.ca> yesterday.
Today we have got the reply from CIC that
Thank you for contacting Immigration, Refugees and Citizenship Canada. Please note that, under the Privacy Act, this office is not authorized to make any changes to this file or communicate any details concerning this file to this email address:[Our Registered mail id]
Further in their email they have mentioned
If a client has chosen you to become his/her
representative with Immigration, Refugees and Citizenship Canada, he/she should first complete
Use of Representative Form (IMM5476) and submit it via the web form:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
If you are the applicant, please follow the instructions below:
· To add an email address or change the email address currently on file, please forward to us an email from the email address that was originally provided to us on file.
- If you are unable to access the email address that you initially provided, or, you never had provided one, please complete and sign by hand the form below and submit the scanned copy to our office by replying to this email.
Authorization to change/add email address
Name:
Date of Birth:
Country of Birth:
Passport/Travel Document # :
UCI:
I understand that, under the Privacy Act, the Department of Citizenship and Immigration Canada (IRCC) is not authorized to make any changes to a file or communicate any details concerning my file to persons or representatives without my authorized and expressed consent.
I authorize the Department of Citizenship and Immigration Canada (IRCC) Canada to add to my file this email address: ________________________________________________________
______________________________ _____________________
Signature of the principal applicant Date
But we are puzzled why they are mentioning that our email id is not correct.Even we got the Passport request mail in the same mail ID. and we have mailed them from the same mail id which we have registered during the PR application.
Kindly provide your insight on this.
Thanks in advance.