Can anyone help me with finding the right NOC code for my Job duties & responsibilities?
Job Title: Technical Advisor
Following are the job duties mentioned in my employment letter:
*Please note that 'XYZ' means: My current company
Summary of Job:
The role of the Technical Advisor includes front-end website development, assisting in the creative design, coding, and providing support to high-value customers & dealer groups doing business with XYZ. The Technical Advisor will also work very closely with other roles within the business including the Outside/Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding client requests, This role is also expected to troubleshoot issues brought to their attention. It is also expected to proactively provide support to customers and manage customer tickets. Providing a strong level of customer service and building a level of trust with the client is critical.
The role may provide, or act as a liaison for other staff who provide customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account. This role also serves as the internal primary point of contact between the customer and XYZ for specific customer related issues. Managing inbound communications(phone or email) from clients or dealer groups related to the client's DSS account.
Key Areas of Responsibility:
1. Front-end website development. working with our internal development team to collaborate and build new website projects and/or amend existing websites. - 35%
2. Assist in the creative design, coding, and providing support to high-value customers & dealer groups doing business with XYZ. - 25%
3. Coordinate & liaise with cross-functional departments to resolve issues technical in nature or related to website optimization, working closely with Sales, Finance, and Dealer Services, escalating issues to the Manager of Customer Service, VIP or to cross-functional departments as necessary. - 20%
4. Troubleshoot/debug issues. Proactively provide support to customers and manage customer tickets. Asking the right questions of clients and cross-functional teams to determine the best course of action for the resolution to the client's concerns or issues raised. Communication resolution in a timely manner is critical to the success of this role. - 20%
My Job title falls under NOC 2282 whereas my current duties and responsibilities is related to the NOC 2175.
