If you are submitting chat logs for use to prove your relationship, and if they are not in English or French, they will not be considered as evidence of the relationship. If you have insufficient other proof your application will either be refused for insufficient evidence, or you will receive an additional documents request.***TO ALL MY FELLOW SPONSORS WHO ARE CONCERNED ABOUT TRANSLATING YOUR CHAT LOGS IN ENGLISH PRIOR O SUBMISSION...I JUST NOW GOT OFF THE PHONE WITH IRCC AGENT WHO WAS VERY KNOWLEDGEABLE AND ADVISED THAT IF YOU SUBMITTED YOUR APPLICATION WITHOUT THE CHAT LOG TRANSLATION YIU ARE NOTTTTT GOING TO PENALIZED FOR THAT!!! THE OFFICER WILL REVIEW TO MAKE SURE ALL REQUESTED DOCS ARE SENT AND PROCEDURES HAVE BEEN FOLLOWED. IF HE/SHE FEELS THE NEED FOR CHAT LOG TRANSLATED IN ENGLISH/FRENCH, AT THAT POINT THEY WILL ASK FOR IT***
Hope this info helped you guys
The call centre told you this - you will not be penalized for submitting it not in English or French, correct, but you will need other proof as the non-English non-French documents will not count.
Again, this is painfully clear in the guide. All documents that are to be used for evidence of a relationship must be in English or French. If they are not, they are not counted.