Hello Everyone,
I need some help please, after linking my application to sponsor my mom, everything was fine and I managed to link it to a MyCIC account that I created for her. I kept checking the MyCIC & ECAS on a regular basis.
I noticed during September this message on ECAS :
We sent you correspondence on September 18, 2019. If you have not yet provided the information or the requested documents, please do so as soon as possible. Please wait until you receive the correspondence before sending us additional information, as the correspondence will outline all information that is required.
However at that time, I waited to receive an email or see a message on MYCIC account, I received nothing, I waited for a while afterwards I kept trying to call but I wasn't able to reach an agent till last week.
When I called, the agent told me that the application is in Mississauga office and that there are some requested documents sent (Marriage Certificate for my mother and some paper details about her dependent who is my father), I told the agent that we received nothing by email or myCIC account, so she sent me a link to contact MYCIC technincal team for technical difficulties.
I sent them the request last week stating what I said above but so far I received no response yet.
I am just worried about the delay especially when they give 30 days deadline to get the documents, also we didn't reach the financial evaluation yet as we are in Quebec and this step is supposed to be after submitting the documents they are requesting that also when I will get their message or email.
It is so sad because this is making the application take longer time too

If anyone is facing a similar situation or have any advice this will be highly appreciated.
Best Regards,