Yeah ,London VO doesn't reply. They replied after 2 months for a mail that I've sent in March .So, i wrote to cic to find out my application status, (since VO in London, England didn’t bother replying to my email) and in return they said
“We verified the information you provided and can confirm that the application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Furthermore, you have been selected to complete this survey conducted by the Client Experience Branch at IRCC. Information gathered via this survey will be compared to data gathered in previous years and will be used to guide future improvements.”
Is this only me or do you guys also get asked to fill up a survey? I find it weird that they are asking me to rate my experience while ignoring the query i made that specifically asked to be informed about a reliable way to reach London VO or know the status of my application since they didn’t reply
Another request was sent in July and no response till date