Hi - I would suggest you to wait until Aug 2 and then give them a call or raise a webform. That is when they would forward your request to your case officer. If your eligibility is in progress then that is good news. For my application eligibility had not started until 6 months.My file is also at CPC Ottawa AOR 2Feb19. I called up IRCC on 22july19 they told elegibilty not started, BG-criminality passed.
I again called up IRCC on 26july19 they told me that elegibilty in process, security yet to start. Same status confirmed by Mr. Goodale office.
Didn't notice any ghost updates , should I expect some positive news in next few days.
Process completion date 2Aug19
I understand that the wait is tough but overall applications are getting delayed.