Funny story. So 30 days ago I called the call centre and explained that my file has been approved since April 15 and I am not sure why there is a delay. The agent sent a message to the office on my behalf asking whether I could expect an interview or a request for passport email. So 30 days have passed, which is the amount of time the call centre agents have to wait before raising another query, so I called them again. The agent then tells me there has been no response to the question, but there is an update! So now I am excited. I ask what is the update... and the agent tells me my file is now with the Edmonton office. I am of course surprised, because my case has been with the Edmonton office for at least two months, probably more. Turns out the first agent sent a message to Sydney, which is where my case was previously... So the new agent has now sent a message to Edmonton, which is where the first message should have gone. I don't know whether to be surprised anymore.
