The agent you got to talk to is so nice then. All of the agent to got to talk to either are too mean or just don’t want to give more information. Once I called at around 3:20pm and I got connected to an agent at 3:55 pm and the agent refused to open my file and he told me to go online to check what I want and don’t call unless I reach the 6 month period.
I was asked the same thing the first time around when I called. The agent however was quite nice, charming and very helpful.
This time around, the agent was wondering what he could possibly do to help me since I could see everything online but I explained exactly what I was looking for and he gave me all the information.