I would suggest you call them. You know why?
Because a lot of students are also spouses, they have other types of work permits, so they don't really need this PGWP. So, they don't rush. We should let them that we need this work permit and they are almost ruining our lives. If we stay quiet, they will make the process slower just like they did... So, contact them. Nothing will happen. But they will get aware that we really need this. I am doing the same thing today. And yes, it is a good option, call them, and fell the web form both. We should let them know that we have paid for our applications to be processed and we are not asking anything illegal. This is our right to ask them what is happening.