There are many here including me who hate WES with a passion lol.No Offence, WES is insane and I hate it to the next level. First of all, they ask to send the transcripts directly issued by the university in a university sealed envelope, either you should post or your university. Then they take 8-10 days to review your transcripts to decide whether to accept or not. In my case, may not be true for all, they didn't accept one of my document and when I called along with sending a message, they apologized and accepted it with an unnecessary delay of 4-5 days. After this, they send your documents to the university for verification which might be okay but then why did they ask us to send the transcripts directly issued by the university! If they wish to verify, they should accept a copy like what we send for degree certificate. This verification process literally sucks. For verification, they give seven weeks to the university and wait for their reply and then they send a reminder and again wait for seven weeks. Meanwhile, if you call WES, they say it is confidential you are not supposed to do anything. After a couple of weeks, if you contact your university they will say they replied whereas WES will say that they did not receive any reply. Again if you call WES, their call center person have no idea what to tell they can give you only the information what you already have from your account. Finally, after receiving the verification email they take 10 days to review it and another 20 days to prepare your evaluation report.
In addition to the standard service, Why WES don't provide emergency service with extra fees. As they are a big organization, they must have their branches/agents to get the verification done directly from the university. I personally felt it very unprofessional because they don't care about how valuable the time is.
You should check their reviews, they're the worst Educational Assessment Centre. I went through extreme levels of stress with them regarding my PG Qualifications. They lack proper knowledge regarding the education system when it comes to South Asian and to an extent UK universities.
Despite my PG certificate program from UK being 1 year program, even my university send them an official letter stating that I was enrolled as a student for 2 semesters and it is considered as a full 1 year academic program. yet, they were lethargic. Finally, after two weeks of exhaustion they finally corrected their mistake and issued a new ECA.
On the other hand, IQAS hands down were perfect with their credentials. They evaluated my PG certificate correctly as a 1 year Graduate Certificate program. I never went through the same ordeal with them as I did with WES. Yes, the waiting period sucked but overall, the entire experience was pleasant and the best part, they gave a positive ECA without much hassle.
From my research, I have found that among the 5 educational assessments organizations for Canada. IQAS tops the list and WES is ranked at the bottom in terms of overall positive assessment satisfaction and customer experience.