Thank you for your response...Amazing!! hopefully it turns out positive for you .Well, they transfer the documents you submitted for the initial evaluation over to the upgrade option. You don't need to send it again unless you sent them yourself last year - That rule change on December 1, 2018. If they were sent out to WES by your university directly, you are good.
They essentially evaluate all the credentials linked to your account to get a new report even if the degree was evaluated earlier.
Got an email from them a week after they received my Master's degree documents.
My evaluation status is on hold since a month
I had sent the transcripts to WES , however the WES report says " directly sent from the institution" Am I good to go? Did you have the same on your report?