Hi all,
I finally managed to get Medical Letter from my representative after a week of struggle.
After I received my acknowledgement on January 25, 2019. I asked my representative to link the application to which she replied that she cannot until she is asked to do so by IRCC.
She was sent Sponsor Approval on February 13, 2019 and Medical Request on February 19, 2019 by IRCC (as per her she never received any email). Upon following with her on February 20, 2019 she told me there is some maintenance going on and that she is not able to access her account for 3 business days.
After 3 business days, she told me there is some technical issue and she is not able to access her account (again asking me to wait). This Monday (February 25, 2019) I called IRCC and requested them to resend the email (I was told they can only re-send email to my representative's email address). Following up with my representative, she told me that she again did not receive any email.
I then submitted a request last night to remove her as my representative. Today morning she messaged me saying she will email me the medical letter in two hours. Then, she found out that I have put in a request to remove her, she got mad and messaged me "I'm out if it, you are responsible for your own application now".
She had the medical letter with her and with some convincing over the phone, she sent me the medical letter via email. However, she changed her statement again saying it was not her account that was not working, it was my application account that was blocked and that I did something and got it blocked. In short she did not want to admit her fault and put it all on me.
I'm happy that I removed her and I have the medical paper now. I still have enough time to get medical test done. I would try to report this to IRCC and get her license or account cancelled.