@arte I did call today. Spoke with a really sweet agent. She said that unfortunately, even though they told me to call back on 21st, since I am yet to hit the six months mark there is nothing that they can do. She said I could contact Sydney on my own and shared the details on email after the call. But it is something that's already on website and I have already emailed Sydney and raised a CSE but I am not hoping to get a reply. As they don't reply unless itsi beyond 6 months and looking at June thread it seems they give generic reply even after 6 months. I am going to wait till March 8th now and call them then if I still don't get anything. Planning everything else under same assumption that I won't hear anything for 6 weeks.
I haven't. Still waiting.