I think I'm gonna do right away, i'm sick of that.There is no WAY that IRCC has your file and they have not opened it. If they do not want to give you citizenship, they will just deny the application. IRCC has lost your file and probably some other files and someone is trying to cover their back. Whosoever lost your file is hoping that you will send another file, but obviously, you have not done that so far.
You can keep waiting for another 5-12 months or send another file using a registered post with signature.