That's a general response they give to status inquiry.
While I don't think raising a CSE works for changing PPRs, (I believe NDVO will send a request to Ottawa & your local VO)I did raise one and got a non generic response.
Here's what I typed in the enquiry box.
I received a passport request email today from New Delhi Visa Office to submit my Passport at the VFS in New Delhi but I'm based in Nigeria and the VFS in Nigeria has refused to accept the passports for submission to New Delhi. They have requested that a new Ready for Visa letter with an Accra location be brought to them. I'll appreciate your help in the change of location to Accra Visa Office
I'll advise that you wait. Sometimes it takes a few days. You could also email ADVO or call your local VFS to find out if they transmit Passports to ADVO & if ADVO processes passport request that come from another visa ofifce.
That's what
@Arod did
.