WES Payment process

[Farhana295]

Dear Companion

I've created my account in WES but stuck with the credit card payment option to get the WES reference number. Though I've completed all the fields carefully it is showing me every time when i click the submit payment option ''Please complete all highlighted fields:''. I've searched for all the criteria and found i did fill up all. Still every time its popping up and no payments taken thus cant get the reference number . Anybody have similar experiences and help me out?

Regards

Farhana

 

[pratyushsharma]

I am facing the same problem. Used Visa and Mastercard but the page just refreshes with the comment "Please complete all highlighted fields". Can someone please assist.

 

[Farhana295]

I am facing the same problem. Used Visa and Mastercard but the page just refreshes with the comment "Please complete all highlighted fields". Can someone please assist.

Hi, did you found any solution?

 

[pratyushsharma]

Hi, did you found any solution?

Not yet. But found the problem. The missing field is "province/state"which disappears the moment you choose any country other than US or Canada. If you go through the web address after attempting the payment you will see the mention of error on "province/ state missing". Not sure how to so solve this . Have written to WES as well.

 

[pratyushsharma]

Use a debit card. It worked

 

[Farhana295]

Not yet. But found the problem. The missing field is "province/state"which disappears the moment you choose any country other than US or Canada. If you go through the web address after attempting the payment you will see the mention of error on "province/ state missing". Not sure how to so solve this . Have written to WES as well.

Thanks a lot! You have solved it halfway by identifying the problem. All we need to do is- in the billing section first we need to choose the country and fill up the rest later. What i did first filled up the name and address and then filled the country, that's why province was missing. Now i successfully paid by my credit card and got the reference number. Thanks again to you and this forum and all the best for the journey ahead!