Ask the agency to complete an authorization form to give you authorization on your file and send it to cic. You will get access to your apllication detailsI tried emailing the canadian embassy directly but they replied saying they will only send communication to the official email address that was written on our application, which is of the agency. The only way you can do it is ask the agency to email the canadian embassy for you for follow up regarding the status of your application. They usually reply within 3-5 days.