Thanks for this super tip! I am going to do the same thing today evening. Once you get through...Are they friendly and willing to answer all questions? I would want to know from them the status of my CSE, if I passed eligibility and which office my application is currently!Last week I called 613 944 4000 many times and they just say due to high volume of calls they cant connect to an agent.
So, I had my friend call 1-888-242-2100 from Canada and I told him to select option 7 for express entry. The wait time was 25 min so he conferenced(joined) me in the call after 20 mins and I spoke to an agent after 5-7 mins.