Great thanks, i already received portal 2 and responded it it waiting on ecopr, my question was one of the ircc call centre agent told me that as per their record they dont see my portal 2 credential email being sent out, however i already received and responded to it.
Agent told me to respond back to same email as the officer who sent our my portal 2 credentials does not put the information in the database or forget to put same. As per agent each action is to marked in database. This is my concern as I work at law firm as legal assistant and see alot of mess up with applications and this time it is for my application so little worried about.