My reply to Email#2After sending them PDF PPR letters
Here is email#2
Dear Applicant,
Thank you for writing to the Canada Passport Submission Desk.
Addressing your below query, we would like to request that you download a fresh Passport Request Letter from the GC portal, and then upload the original as it is, without renaming or changing the file format.
Further, JPEG format and any amendment are not accepted or cannot be uploaded.
Also, if you are still facing issue, we would request you to share the Visa Application Centre location where you have submitted the biometrics.
Furthermore, we would request you to clear the history, delete cookies, and may change the browser, and try to raise the new webform for the 2-way courier service.
For further assistance, please visit our website https://www.vfsglobal.ca/canada/india/ or contact us at PassportSubmission@vfshelpline.com
Best regards,
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VFS Canada Visa Information Service Centre – India
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The documents I sent to you via email were freshly downloaded directly from the original email received from IRCC.
No format or name change was done .
Biometrics were given at Chandigarh office
Have already changed browsers as mentioned in my original email and also cleared the history and deleted cookies.
No help even tried submitting the webform again.
If we select the below option for the visa category, then the error disappears
Passport Submission for Permanent Residence Application (Family Class Priority,Economic PR)
Can I submit it using this option although the passport submission is for Work Permit? Let me know.