Hi All,
I applied for parents visa in April. I did the biometric. And on July 15th I received the PPR.
I was able to download the document for my Dad but I am having trouble downloading my Mom’s PPR document. It throws system operation failed and failed to download message. It’s been 6 days now and I am still seeing error. I have tried clearing my cache. I have tried in windows, IE, Mac, android and iPhone. Also, I have reached out to IRCc using web form, tried calling it never connects me to the operator. I have also posted on ircc twitter handler. I don’t know what to do, have you come across this issue and how did you resolve it.