Hi received FBI PCC by mail yesterday..
I submitted an online case specific enquiry as mentioned by Asivad Anac using the link (didn't use the cic email, used the link below instead, received an acknowledgement mail in english + french after submitting CSE from the link)-
secure[dot]cic[dot]gc[dot]ca/enquiries-renseignements/canada-case-cas-eng[dot]aspx
( removed the https and (.) because it was not allowing me to post a hyperlink even inspite of using url markup tags. )
and uploaded the scanned FBI certificate. Now I am not sure what address to mail the hard copy to ? my application is FSW 2015, while submitting my application in MyCIC , I submitted all state certificates in which I resided including explanation in FBI delay.
My ECAS shows 3 lines- last update was Medical received on Mid June- and overall ECAS status is "Application Received"
Now I will be calling the CIC helpdesk to ask the physical mailing address on which the FBI PCC can be mailed or a better case as mentioned by "InCanada_1" if they will open a document upload option in mycic.
I am not sure whether background check has started or not ? coz in MyCIC it shows Medicals Passed and BG check not started yet- not sure if it starts after medicals or before that in the new Express Entry system. Also I submitted all police certificates including states except the FBI, Also they didn't request FBI certificate yet while processing, Did they considered state certificates only,Or they might request FBI PCC anytime soon.