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you need to wait for at least 2 months.

In my case, I and my wife submitted the PR renewal application online on May 20, my wife got the new card last week and I saw the return reason as 'primary identification is not provided'. I can not search out the application on CAS, but successfully linked it to my IRCC online account. It only...

Btw, how long did you receive that email after you knew the return reason? 1 week or longer?

Oh, interesting. So you have experienced something different. But whatever, you have not been forgotten. I did not receive anything from IRCC except the receipt but the return reason on that website. I submitted the application for my wife on the same day and she has already got her new PR card.

If you find a way to check the status of your application from IRCC website, you will find there is a return reason which says 'Primary identification is not provided'--or 'Wrong Application' and I believe this is why you are asked to send out all copies of your passport. This is the 2nd week...

So you must drop into the return reason of Primary identification is not provided. Just wait for the response. I am actually waiting for the email.

Hi all, may I ask how long you received the email from IRCC telling you what to do after you saw the return reason as primary identification is not provided? This is the second week and I am still waiting.

Thank you. My wife received her new PR card today, I submitted both applications on the same day. So I must be patient and wait for the email.

Did you receive any email from IRCC which contains the real reason?

I believe I just got this return reason as I've been checking the status at least once per week. I notice more people got 'Wrong Application' which actually means their applications are at the last step. No idea what is missing as this reason code is too general. I also tried to link the...